Frequently asked questions
Have questions? We're here to help.
Booking & payment
Can I build my own safari?
Yes. Every itinerary can be changed, or you can start from a blank page and we shape it with you.
Is the online estimate the final price?
No. The estimate is a guide to help you plan. A planner checks availability, permits and rates, and your final price confirms them.
What is the platform fee on tailor-made trips?
Tailor-made trips carry a platform fee of 8% of the trip cost, with a minimum of $49. It is included in the online estimate, so you see it before you send a request.
How do I pay and confirm my booking?
There is no online payment. Send a request and a planner replies within one working day with your itinerary and price.
Your planner then explains how to pay and confirm the booking.
Can I change my dates?
Tell your planner as soon as you can. Whether dates can change depends on permit and lodge availability, and a planner confirms what is possible.
Permits
How far ahead should I book gorilla and chimp permits?
Book 4 to 6 months ahead for June to September and December to February. We secure permits for you.
How much is a gorilla trekking permit?
A gorilla trek in Uganda costs $800 per person, and park entry is included.
Park rates can change, so your final price confirms the rate on the day you book.
Before you travel
When is the best time to visit Uganda?
The dry months, June to September and December to February, are easiest for gorilla trekking and game drives.
Do I need a visa?
Visa rules depend on your passport and the countries you visit, and they can change. Check the official rules for your nationality before you travel.
If you are unsure, ask your planner when you send your request.
What should I pack?
What you need depends on your trip, the parks you visit and the season. Your planner advises you once your itinerary is confirmed.
Is it safe to travel?
Safety depends on where and when you travel. Our team in Entebbe plans your route and stays with you, and a planner answers your questions before you book.
Travelling with children
Can I travel with children?
Yes, many trips suit families. Tell us the ages and we plan the pace, lodges and activities around them.
Vehicle hire
What documentation is required to rent a 4x4?
It depends on whether you hire with a driver guide or self drive, and on the countries on your route. Your planner confirms what you need in your quote.
What is covered by the insurance?
Insurance is confirmed in your quote. Ask your planner what the cover includes for your vehicle and route.
How much is the insurance deposit?
The deposit depends on the vehicle and is confirmed in your quote. No payment is needed to send a request.
What is the mileage limit per day?
Mileage is confirmed in your quote, based on the vehicle and your route.
Can I cross an international border?
Our vehicles are locally registered in Uganda, Kenya and Tanzania, so you can explore within each country and across borders throughout East Africa.
Border paperwork depends on your route, and your planner confirms it in your quote.
Can I collect the car somewhere else?
You can start from Entebbe Airport, Entebbe town, Kampala or Jinja. For another place, say so in your request and a planner confirms what is possible.
Is renting a self-drive car in Tanzania or Kenya safe?
How it feels depends on your route, the season and your experience on rough roads. Self drive hires come with our briefing and support.
If you would rather not drive, an expert local driver guide can handle the roads for you.
What are the Tanzania Road Traffic Rules?
Road rules can change, so we do not list them here. When you hire a vehicle for Tanzania, your planner explains the rules that matter for your route.
What kind of vehicle is best for a self-drive safari in East Africa?
A 4x4 suits park roads best. Our fleet includes Land Cruisers with a pop-up roof for game viewing, and your planner helps you choose for your group and route.
Is it safe to drive in wildlife areas?
Follow the park rules and the advice in your briefing. Your planner explains what to expect in each park on your route.
How do I navigate and find good spots for wildlife viewing?
With a driver guide, an expert local guide handles roads, permits and wildlife spotting. If you self drive, your briefing covers your route, and each destination page describes its parks.
Country by country
Visas, weather, money, parks and park fees are on each destination page.
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